Shipping & Delivery
Domestic shipping can take up to 5-7 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for all orders over $75!
No, not yet!
Hopefully we will be able to accomodate international shipping soon!
We ship anywhere in the U.S., including Hawaii, Puerto Rico & Alaska.
If you would like to reship or cancel an order that has been returned to us, please contact our Customer Service team here.
Marmalade is not liable for lost or stolen packages.
Returns & Refunds
Yes, we offer refunds for returns made within the 14-day return period.
Please refer to our full Refund Policy for more information.
A refund request can be submitted within a 14 days after the your package is delievered.
In the case when the product/garment and packaging are unopened/unworn and undamaged with tags still attached, you are eligible for a full refund.
In the case when a package has been opened, the tags are removed, the product/garment has been used, or the product/garment has been damaged, you are not eligible for a refund and will be sent back to you.
Please note that customers will be responsible for shipping costs after 10 days from delivery.
Please check our Terms of Service to see if you're eligible for a refund.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.
In order to qualify for free return shipping, your return package must be postmarked within the first 10 days of delivery.
Didn't get it postmarked within 10 days? If you used our shipping label, $7 will be deducted from your merchandise refund for each return package sent after the 10 day period.
Online returns and exchanges are shipped using standard shipping.
Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.